You can change your plan at any time through Administration. Upgrades take effect immediately. Downgrades take effect at the end of the current billing period.
Where to manage your plan
- Open Administration through the settings menu in the navigation bar.
- Switch to Billing.
- Click Manage to view and change the current plan.
Upgrade to a higher plan
An upgrade takes effect immediately. You get access to the additional capacities of the new plan right after confirmation. The difference to the new plan is charged pro rata for the current billing period.
Downgrade to a lower plan
A downgrade takes effect at the end of the current billing period. Until then, your current plan continues unchanged. After the downgrade, the limits of the new plan apply.
What happens to your data during a downgrade
Your data remains fully available during a downgrade. If the new plan provides less data storage than you currently use, you can still access your existing data. You can only import new data again once you are back below the storage limit of the new plan.
External access is not available in the Starter plan. If you downgrade to Starter, existing external access is deactivated. Internal users and dashboards are not affected.
Switch to annual billing
If you switch from monthly to yearly billing, the annual subscription starts immediately. Payment is due right away. The discount compared to the monthly price is shown before confirmation.
Related topics
- Plan Comparison – Which plan fits you
- Cancellation – What happens when you cancel
- Download Invoices – View previous invoices
All Data. One system.
Contact
We are happy to help and advise. Send us an email at hi@zweigen.cloud or visit our socials.